FAQs

Yes, most of our products need simple, do-it-yourself assembly.
We includeclear instructionsandall the hardwareyou’ll need right in the box.
If you run into any trouble, just reach out — we’re happy to help with online installation support.

As long as the order has not shipped, reach out to support@vicllax.com to cancel your order.

We completely get it, we change our minds too! While we wish could, once an order is shipped, we are unable to alter or cancel it at this time.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours.

We offer versatile payment options for your convenience. We accept major credit cards – Visa, Mastercard, AMEX, Discover – and seamless digital methods like Paypal.

Entering your promo code is easy! During the checkout process, you will find "Show order summary" at the top of the checkout page, click it and then you will see the designated field labeled "Discount Code." Simply type or paste your code into this field and click "Apply". The discount will be reflected in your order total before you complete the payment. If you encounter any issues or have questions about applying your promo code, our customer support team is available to assist you. Make sure to enter the code accurately to enjoy the benefits of any ongoing promotions or discounts. Happy shopping!

Our products come with a1-year warranty.
If anything goes wrong due tonon-human / non-accidental damage, just reach out to us anytime — we’ll take care of it for you.

Yes! We offer custom options for shade sails, including fabric type, size, shape, and color.
Roller shades can also be customized in size and color.
Just tell us what you need and we’ll send a quote and a link to order. Please contact us at Support@vicllax.com, and let us know your order requirements.

Currently we ship to the 48 contiguous United States. We cannot ship to PO Boxes, APO (Army Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office) destinations or to freight forwarders. We do not offer expedited shipping.

Standard products will be delivered within 3-8 business days. Custom products require 10-15 business days due to their unique nature. For details, please refer to our shipping policy, and contact us at support@vicllax.com

We're so sorry if this happens! All orders are packaged with care in warehouse however, feel free to contact us at support@vicllax.com if any issues arise during the shipping process. We will process your request within one business day.

You will receive a tracking link by email once your order has shipped. Or contact us at Support@vicllax.com.

We’ve been very thoughtful in every detail of the design and construction of our products to ensure that you’re totally satisfied with your purchase. We back our products with industry-leading warranties to ensure our customers can purchase with peace of mind. Within 30 days of delivery, we offer returns that will incur a 15% return fee. Check out the full details on our Refund & Return Policy

* Discontinued products and Open Box products are not eligible for return.

Just email us at support@vicllax.com

Refunds are processed within 7 days from when we receive the item(s).