Refund & Return

Return & Refund Policy

At Vicllax, we take great pride in the quality and design of our products. Your satisfaction is our priority, and we strive to make the return and refund process as smooth as possible. Please familiarize yourself with our policy outlined below and do not hesitate to reach out to us with any inquiries.

Please note: The return & refund policy on our website only applies to buyers who purchased products directly on Vicllax.com, not on third-party platforms such as Amazon, Wayfair, Walmart, etc.

Returns

If, for any reason, you are not satisfied with your purchase, please contact us promptly via email at support@vicllax.com within 30 days of receiving your order. We are committed to addressing your concerns and offer the following options:

1. Replacement for Quality Issues:

For products with confirmed quality problems, we will provide a free return label. Kindly contact us and include photos or relevant evidence for our assessment.

2. Refund for Non-Quality Issues:

If the return is initiated for reasons other than quality concerns, the return shipping cost becomes the responsibility of the buyer (e.g., dislike, color not as expected, changed mind, etc.).

While we cover the shipping costs for the outbound delivery, a 15% restocking fee will be applied.

3. Custom-Made Products:

Returns or refunds are not supported for custom-made or size-specific products unless there is a confirmed quality issue. We encourage customers to double-check all custom specifications before placing an order. If you believe your custom order has a defect, please contact us with clear photos and we’ll assess and assist accordingly.

Refunds

Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original payment method within 5–7 business days.

If you’ve been notified that your refund is approved but haven’t received it within the expected timeframe, please contact us via email or phone for assistance.

Important Notes

  • Please do not send back products without contacting us first. This allows us to guide you through the correct process and avoid delays or lost items.

  • Keep your original packaging whenever possible to facilitate returns. If you no longer have the original packaging, please inform us when submitting a return request.

Thank you for choosing Vicllax. We are committed to providing high-quality outdoor living products and top-tier customer support. If you have any questions or concerns, please don’t hesitate to contact us at support@vicllax.com.