VICLLAX is committed to respecting your privacy. This privacy policy and agreement (the "Privacy Policy") covers how we collect, use, and treat personal information that you may provide either (i) through our Website, (ii) by contacting us directly by phone, email, or another communications channel, or (iii) while visiting one of our physical locations (collectively, the "Services").

If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us at

1. Your Consent

Please read this Privacy Policy carefully because it creates legal obligations on you and on VICLLAX. You show your consent to this Privacy Policy by using our Website or visiting one of our physical locations (as applicable) and you expressly consent to the collection, use, and disclosure of your Personal Data in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please refrain from using our Services.

2. A Note About Children

We do not internationally gather personal data from visitors who we know or believe are under the age of 13. you must be at least 13 years old to use our site and services. if a child under 13 submits personal data to vicllax and we learn that the personal data is the information of a child under 13, we will attempt to delete the information as soon as possible. if you believe that we might have any personal data from a child under 13, please contact us at

3. Types of Information We Collect

We collect Personal Data and Anonymous Data, as described below.

(a) Personal Information
We use the term "Personal Information" to mean any information that identifies you as an individual and any other information we associate with it. We may receive Personal Information from you directly, such as:
Your name, email address, and password;
Other contact information including a physical address and phone number;
Your payment and billing information;
Any information or feedback you provide in communications with us through our Website or via social media, email, or our customer call center;
Your orders and transactions with us.
If you provide us with any Personal Information relating to another individual, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

(b) Online Activity Information
We also collect technical and device-related information through our Website and third-party analytics tools we use (collectively, the "Online Activity Information"). Sometimes Online Activity can be associated with your Personal Information (as described below), otherwise, it is considered Anonymous Information as described below.

(c) Anonymous Information
In addition to Personal Information, we may also have (i) information that does not identify you or your devices, and (ii) de-identified Personal Information that no longer identifies you (collectively, "Anonymous Information"). Information that meets either of these criteria might include, for example, demographic information, statistical information (e.g., page views and hit counts), and general tracking information. We use Anonymous Information for our business operations, for example, to engage in marketing and other activities in a manner that protects our customers, since Anonymous Information does not include Personal Information and, as such, is outside the scope of this Privacy Policy.

4. Use of Your Personal Data

(a) General Use
In general, Personal Data you submit to us is used either to respond to requests that you make or to aid us in serving you great. We use your Personal Data in the following ways:

  • identify you as a user in our system;
  • provide improved administration of our Website and Services;
  • provide the Services you request;
  • conduct background checks on users who are hosts using a third-party service provider;
  • create a dossier about users who book appointments to pass along the costs associated with those appointments;
  • facilitate communication between hosts and guests in connection with potential or booked appointments;
  • improve the quality of experience when you interact with our Website and Services;
  • send you a welcome e-mail to verify ownership of the e-mail address provided during the host application process;
  • send you administrative e-mail notifications, such as confirmation of your scheduled appointments; 
  • send newsletters, surveys, offers, and other promotional materials related to our Services and for other marketing purposes of VICLLAX.


(b) User Testimonials and Feedback
We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last names and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. We may post user feedback on the Website from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting your name with your feedback. If you make any comments on a blog or forum associated with your Website, you should be aware that any Personal Data you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.

(c) Creation of Anonymous Data
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that makes the data personally identifiable to you. We use this Anonymous Data to analyze requests and usage patterns so that we may enhance the content of our Services and improve Website navigation. We reserve the right to use Anonymous Data and aggregated and other de-identified information for any purpose and disclose Anonymous Data to third parties at our sole discretion.

5. Disclosure of Your Personal Data

We disclose your Personal Data as described below and as described elsewhere in this Privacy Policy.
We will not disclose your Personal Information to third parties without your express consent, except in the following limited circumstances:

(a) VICLLAX Vendors
We may employ other companies to perform functions on our behalf, such as development, maintenance, and hosting of our Website, data analysis, payment processing, order fulfillment, product deliveries, IT services, customer service, email delivery services, administering our Goof Proof Protection Plan, consumer financing, and other functions necessary to our business operations (collectively, "Vendors"). We may need to share your Personal Information with our Vendors. We will only provide Vendors with information so they can perform their required functions, and we will not allow them to use your Personal Information for any other purpose.

(b) Safety and Security
We may reveal Personal Information to attorneys, investigators, or law enforcement if we believe it is necessary to address a situation where someone was harmed or at risk of harm from another, or someone is violating or likely to violate (either intentionally or unintentionally) our Terms of Use or otherwise violate the legal rights of any individual or entity.

(c) Legal Obligation
VICLLAX will reveal your Personal Information to the extent we reasonably believe that we are required to do so by applicable law. If we receive a legal process calling for the disclosure of your Personal Information, we will attempt to notify you via the email address you supplied during registration within a reasonable amount of time before we respond to the request, unless such notification is not permitted.

(d) Corporate Transaction
VICLLAX may transfer to a third party all of the information that we have collected, including any Personal Information, in connection with a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings). In such circumstances, the acquiring party will be subject to the terms of this Privacy Policy.

6. Third Party Websites

Our Site may link to (or be linked from) another website, mobile application, social media platform, or other online services. We have no control over such third parties and are not responsible for the content, availability, or security of such linked third-party websites, so please read their privacy policies carefully. Third parties may use your information for their own purposes, including behavioral or advertising purposes. The inclusion of a link on our Site to a third party does not necessarily imply endorsement of the third party website or its products or services and is provided for your convenience only. If you decide to access any of the third-party websites linked to our Site, you do so subject to the terms and conditions of use for such third-party websites. The links to third-party websites or locations are for your convenience and do not signify our endorsement of such third parties or their products, content, or websites.

7. Your Choices Regarding Information

You have several choices regarding the use of information on our Service:

(a) Email Communications
We will periodically send you free newsletters and e-mails that directly promote the use of our Website or Services. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to “opt out” by following the unsubscribe instructions provided in the e-mail you receive or by contacting us directly (please see contact information below). Despite your indicated e-mail preferences, we may send you service-related communications, including notices of any updates to our Terms of Use or Privacy Policy.

(b) Cookies
If you decide at any time that you no longer wish to accept Cookies from our Service for any of the purposes described above, then you can instruct your browser, by changing its settings, to stop accepting Cookies or to prompt you before accepting a Cookie from the websites you visit. Consult your browser’s technical information. If you do not accept Cookies, however, you may not be able to use all portions of the Service or all functionality of the Service. If you have any questions about how to disable or modify Cookies, please let us know at the contact information provided below.

(c) Security of Credit Card and Bank Account Information
For online payments and/or Automated Clearing House (ACH) payouts, we use the payment services of Shopify ( We do not process, record, or maintain your credit card or bank account information. For more information on how payments are handled, or to understand the data security and privacy afforded such information, please refer to the privacy policies of Shopify.

8. Notification of Changes

VICLLAX may update its Privacy Policy from time to time. We will post a notice of the new Privacy Policy on our Website. Your subsequent use of our Site following any such change constitutes your agreement to follow and be bound by the Privacy Policy, as updated.