Our Story
Who We Are
At Vicllax.com, we embrace our founder's serious, dedicated and innovative spirit in all of our product R&D and production process.
It's our mission to inspire and provide you with the reliving outdoor life you want, make your outdoor space to be an extension of the house, a “room” designed for relaxing, recreation, cooking, and entertaining. We believe the charms of the outdoor space could enhance not only where we have a rest, but also where we dining and treat friends and neighbors.
In the peaceful arms of nature, the dull monotony of life becomes enjoyable. Outdoor space could also be a place where kids and pets find more room to grow.
Our founder, Alexander, is an entrepreneur, and a creator of our who established a company generating many famous brand like Sunon office furniture and Vicllax outdoor furniture.
We are committed to R&D and sales of office from 1991 and outdoor furniture for almost 5 years. We launched a successful merchandising business with products for the outdoor living area sold at multiple retail and online outlets. The success of Vicllax ultimately led to the creation of Vicllax.com, we work with talented staff to provide trusted, durable and cost effective products and services to help make all aspects of outdoor living a little easier, more beautiful.
Originality
Our team strives to publish products that we think are comfortable, beautiful and affordableon Vicllax.com. Before a product go to market, our marketing department will well know some of the existing cons of these kind products, then design and improve it and draw a sketch before producing, we then discuss with the production department the possibility of implementing these updates, and finally hand it over to the quality control department for a strict test.
Customer Service
Our editorial team is committed to producing high quality, affordable outdoor furniture.
If there is an damage during the shipment or you have any problem, we will solve it as soon as possible. When message us, please tell us more details of your order, like order number and the pictures of the damage to to reduce our communication rounds. Also you are advised to email us instead of phone us, because sometimes pictures can help me understand the situation quickly.
We will spare no effort to solve any of your problems until you are satisfied. Our good service attitude and sense of responsibility to are the guarantee for you to shop with confidence.
Product Testing
In order to allow customers to truly know the product, we usually do not perform extra processing on product images, nor exaggerate the description of the product. More importantly, we will find a volunteer to give the product for free to get a test video , if approved, we will publish it on our product page for buyers' reference. If you are interested in this activity, please pay attention to our mailbox and social media, we will publish the demand regularly.
Contact Us
Email: support@vicllax.com
Call: (352) 554-9457
