FAQs - VICLLAX OUTDOOR FURNITURE
General
Our products come with a 1-year warranty.
If anything goes wrong due to non-human / non-accidental damage, just reach out to us anytime — we’ll take care of it for you.
Yes, most of our products need simple, do-it-yourself assembly.
We include clear instructions and all the hardware you’ll need right in the box.
If you run into any trouble, just reach out — we’re happy to help with online installation support.
Absolutely!
We offer custom options for shade sails, including fabric type, size, shape, and color.
Roller shades can also be customized in size and color.
Just tell us what you need and we’ll send a quote and a link to order.
Under normal outdoor use, they generally won’t rust within the first two years.
If you notice any issues, contact our support team — we’ll help you take care of it.
Sun Shades
Yes, we can make custom shapes and dimensions.
Just message us with your measurements — we’ll send a quote and the purchase link.
Not with normal use.
Just remember the fabric has no stretch, so avoid pulling it too tight.
We recommend ordering a size slightly larger than the area you want to cover.
You can customize:
- Width & height
- Fabric (HDPE or waterproof)
- Edge binding
- Reinforced grommets
- Color
Share your measurements and we’ll quote it for you.
Yes!
As long as you can drill into the surface, you’re good to go.
Our roller shades work well on wood, metal, concrete, and more.
They’re made of high-strength aluminum — lightweight, durable, and rust-resistant.
We mainly use HDPE mesh, which:
- Blocks 90–95% of UV rays
- Allows airflow
- Reduces heat
- Is weather-resistant and fade-resistant
Note: it’s not waterproof.
Yes! You can customize:
- Width & height
- Color
Just send us your measurements and we’ll quote it.
Patio Furniture
Most tables use:
- Aluminum frames — lightweight, rust-proof, durable
- HDPE tops (on some models) — UV-resistant, easy to clean, low-maintenance
The frames are aluminum — sturdy, lightweight, and rust-resistant.
Standard dining seat height is about 17–18 inches.
Bar chairs are taller.
Yes, they can.
Just keep in mind:
- Aluminum is fine with rain
- But metal finishes can corrode with standing water
We recommend wiping water off after heavy rain or using a furniture cover for long-term protection.
Yes!
Our sofas use water-repellent fabrics that can handle light rain.
For best results:
- Wipe them dry after rain
- Use a cover if you won’t be using the sofa for a while
Very easy:
- Spot-clean or rinse with water
- Cushion covers are removable and machine-washablE
Make sure they’re fully dry before using.
Definitely.
They’re made with:
- High-quality hand-woven wicker
- Strong frames
- Tight, durable weave
They’re built to last outdoors year-round.
Orders & Payments
Yes! You will receive your online order confirmation via email within an hour of placing your order. However, If you don't get an email, please contact us at support@vicllax.com to ensure that your order was received and is being processed.
We offer versatile payment options for your convenience. We accept major credit cards – Visa, Mastercard, AMEX, Discover – and seamless digital methods like Apple Pay, Google Pay, and Paypal.
Absolutely. At Vcillax, we prioritize the security of your personal and financial information. Our website employs industry-standard encryption protocols to ensure that your credit card details are transmitted securely. Additionally, we do not store your credit card information on our servers after the transaction is completed. You can shop with confidence, knowing that we take every precaution to safeguard your privacy and provide a secure online shopping experience. If you have any concerns or encounter issues, our customer support team is ready to assist you. Your trust and security are paramount to us.
Entering your promo code is easy! During the checkout process, you will find "Show order summary" at the top of the checkout page, click it and then you will see the designated field labeled "Discount Code." Simply type or paste your code into this field and click "Apply". The discount will be reflected in your order total before you complete the payment. If you encounter any issues or have questions about applying your promo code, our customer support team is available to assist you. Make sure to enter the code accurately to enjoy the benefits of any ongoing promotions or discounts. Happy shopping!
As long as the order has not shipped, reach out to support@vicllax.com to cancel your order.
We're so sorry if this happens! All orders are packaged with care in warehouse however, feel free to contact us at support@vicllax.com if any issues arise during the shipping process.
Shipping & Handling
It depends on your location. All in-stock orders free ship from CA or GA warehouse within 3-8 business days.
Not yet. We currently only ship within the 48 contiguous United States. We can not deliver to APO/FPO or PO Boxes.
Yes, an email with a tracking link will be sent once we’ve packed and shipped your order. You can click the tracking code directly or click to the website and enter your tracking code to find your order status.
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us at support@vicllax.com.
In most cases, yes. We strive to consolidate your items into a single shipment to ensure convenience and efficiency. However, please note that some products may be shipped separately. If your items are expected to arrive at different times, you will receive separate tracking information for each shipment. Rest assured, we make every effort to streamline deliveries and provide a transparent experience. If you have specific concerns about your order, our customer support team is here to assist you with any questions or requests.
FAQs
About The Purchase
How long will it take to get my order?
It depends on your location. Normally, all in-stock orders free ship from CA or GA warehouse within 3-8 working days.
How do I track my order?
You will receive updates via email including a tracking number once your order shipped.
Do you ship outside the contiguous U. S.?
Not yet. We currently only ship within the 48 contiguous United States. We can not deliver to APO/FPO or PO Boxes.
OUR BUSINIESS
I have purchased vicllax products on some shopping platforms, what is the difference between the products on vicllax.com and those?
As for products, all item on vicllax.com are all tracked by sales team members from design, selection of material, proofing to production, testing and packaging, we think they are the key person who what customers need, and also the material and design are so unique so can't find the same product on other shopping platforms.
In terms of service and attitude, vicllax.com does not think that the relationship between customers and sellers are simply buying and selling. The members of vicllax.com see their customers as their own family, friends, loved ones, all in order to provide them with ideal outdoor furniture and a comfortable outdoor life.
How the product is priced？
Sales price of the product is mainly covers cost of the product and various expenses, and the cost of the product is mainly refer the cost of purchasing raw materials and production. The costs mainly include, the shipment fee of imported materials, product inventory costs, express transportation costs, warehouse management fees and so on.Besides, we will count a small gross profit to ensure that the sale of products will not lose money to ensure the normal operation of the enterprise.
Are your customer service teams the same team?
Can I contact you for products I bought on other platforms?Please note that the team of vicllax.com is independent of any other department, we are only responsible for products sold on our own website, and are committed to long-term high-quality service and better products. For other products, please contact the relevant team, indly direct your inquiries and concerns to service@vicllax.com. If you need any help from us, please let me know and we will help convey it.
What is the purpose of establishing vicllax.com?
It basically because we found several problems that we couldn't solve before on some sales platform.
First, the distance between consumers and sellers, establishing our own official website can shorten the distance between consumers and sellers, and we can understand each other like a face-to-face conversation. Find out what kind of yard you have, what kind of table, chair, sofa, and more you want.
Second, we already know that most products on the platform can only be used for one season because of the poor quality, but the price comparison policy on the platform makes it difficult for sellers to build their own quality and brand.
Third, we are tired of making money by selling products, we want more people to be able to spend a day or four seasons in their own yard comfortably, play, barbecue, relax instead of complaining about the sofa back too short, seat too low, chair cushions too small. We want everyfamily can afford a dream outdoor living.
Get in touch
Have questions about your order, or a general enquiry?
